Returns/Refunds PolicyShipping & Returns/Refund Policies
(1) REFUND POLICY
Your satisfaction is very important to us. We do not usually offer exchange or refunds on any purchases whatsoever - although, in some cases we will consider this.
In this case the customer/buyer shall be solely responsible for all postage/shipping costs back to Quirky Pieces and then all postage/shipping back to the customer/buyer once finalized.
If an item is damaged due to a proven manufacturing problem or fault we will be happy to look into this once our Quirky Pieces Quality Control Officer has inspected the goods/items. Once again, the customer/buyer shall be solely responsibility for all postage/shipping costs back to Quirky Pieces
and then all postage/shipping costs back to the customer/buyer once finalized.
If a manufacturing fault is deemed due once inspected; Quirky Pieces will happily refund the postage charges back to the customer/buyer and offer either a full refund, replacement or exchange.
All goods/items in question must be received at Quirky Pieces within 14 days of original purchase date to take advantage of the above policy.
Please understand, The Quirky Pieces Quality Control Officer will thoroughly check all goods/item and will take pre-shipping photos of all goods/items before packing and after. This ensures the highest quality products are shipped.
Paypal Payments accepted. We ask that you make payments within 3 working days of purchase so as to assure you will not miss out on your item by another buyer.
Direct Debit is also available - Please contact Melanie on 0421893808 to arrange this payment method.
Pay Over The Phone is also available by VISA or MASTERCARD payments.
(3) POSTAGE FAQ - AUSTRALIA WIDE ONLY
At Quirky Pieces we are happy to say that most of our shipping is taken care of through our friends at Fastway Couriers. Fastway Couriers we feel, offer the most competitive rates; with all shipping
inclusive of tracking, insurance and signature on arrival of your goods. Once your order has been shipped you will receive full tracking details if Fastway Couriers are used as a shipper.
PLEASE NOTE: The team at Quirky Pieces thoroughly checks all items before packed and therefore will not be responsible for goods shipped through Fastway Couriers which are lost or damaged in any way on arrival to the buyer. As the buyer you have the right to open and check your goods BEFORE SIGNING for by the courier. If there happens to be a transit breakage you must immediately give your package straight back to the courier driver (WITHOUT SIGNING) and contact us immediately. We will then put an insurance claim in on the customers behalf and have a replacement sent or refunded processed.
If Quirky Pieces uses Australia Post - It shall be the sole responsibility of the buyer to seek compensation through Australia Post.Where Australia Post is used, you will be offered a Standard Postage charge. We do strongly advise our customers to email us to request Registerd Post for their items and to pay the extra for this service. This will ensure insurance and tracking of your goods.
PLEASE NOTE: The team at Quirky Pieces thoroughly checks all items before packed and therefore will not be responsible for goods posted through Australia Post which are lost or damaged in any way on arrival to the buyer.
If Registered Post is chosen and the goods have been lost or damaged in transit, then it shall be the sole responsibility of the buyer to seek compensation through Australia Post. If Standard Post is chosen, unfortunately there is no compensation.
Quirky Pieces will not take any responsibility for goods damaged or lost in transit using Australia Post - Standard. This shall be the sole responsibility of the buyer. Please understand there are no tracking numbers for this service if chosen.
* Purchased items should, in most cases arrive within 7-10 working days.
* Express Post is also available upon request -
Please email us or call us if you require this service - we will be happy to assist.
* Our postage/shipping charges on this website are quoted for AUSTRALIA-WIDE CUSTOMERS ONLY.
(4) MULTI ITEM POSTAGE DISCOUNTS
* We also offer MULTI ITEM POSTAGE DISCOUNTS
Please select the COMBINE POSTAGE option through checkout. You will then be emailed an invoice with your combined shipping amount. No payment is required until after you receive and approve the shipping costs.