(1) Terms of sale - Refunds & Payments FAQ
(2) Postage FAQ - Australia-Wide & International
(3) Multi-Item Postage Discounts
(1) REFUND POLICY

Your satisfaction is very important to us.  We do

not usually offer exchange or refunds on any purchases

whatsoever - although, in some cases we will consider this.

In this case the customer/buyer shall be soley responsible for

all postage/shipping costs back to Quirky Pieces and then all

postage/shipping back to the customer/buyer once finalized.

If an item is damaged due to a proven manufacturing

problem or fault we will be happy to look into this once our

Quirky Pieces Quality Control Officer has inspected the

goods/items. Once again, the customer/buyer shall be soley

responsible for all postage/shipping costs back to Quirky Pieces

and then all postage/shipping costs back to the customer/buyer once

finalized. If a manufacturing fault is deemed due once inspected;

Quirky Pieces will happily refund the postage charges back to

the customer/buyer and offer either a full refund, replacement

or exchange.

All goods/items in question must be received at Quirky Pieces

within 14 days of origional purchase to take advantage of the

above policy.

Please understand, The Quirky Pieces Quality Control Officer

will thoroughly check all goods/item and will take pre-shipping

photos of all goods/items before packing and after.

This ensure the highest quality products are shipped.

(1) PAYMENTS

Paypal Payments accepted.  We ask that you make payments

within 3 working days of purchase so as to assure you will not

miss out on your item by another buyer.

Direct Debit is also available - Please contact Melanie on

0421893808 to arrange this payment method.

Pay Over The Phone is also available by VISA or MASTERCARD

payments.

(2) POSTAGE FAQ - AUSTRALIA WIDE

 

At Quirky Pieces we are happy to say that most of our shipping is taken care

of through our friends at Fastway Couriers.

Fastway Couriers we feel, offer the most competitive rates; with all shipping

inclusive of tracking, insurance and signature on arrival of your goods.


PLEASE NOTE: The team at Quirky Pieces thoroughly checks all items

before packed and therefore will not be responsible for goods shipped


through Fastway Couriers which are lost or damaged in any way on arrival

to the buyer.


It shall be the sole responsibility of the buyer to seek compensation through

Fastway Couriers. In this case the buyer shall be given the tracking number


of the said goods for reference purposes.


 

A small number of our items are also shipped through Australia Post.


Where Australia Post is used, you will be offered a Standard Postage charge

.
We do strongly advise our customers to email us to request  Registerd

Post for their items and to pay the extra $3.00 for this service. This will ensure

insurance and tracking of your goods.


PLEASE NOTE: The team at Quirky Pieces thoroughly checks all items

before packed and therefore will not be responsible for goods posted

through Australia Post which are lost or damaged in any way on arrival

to the buyer.

 


If Registered Post is chosen and the goods have been lost or damaged

in transit, then it shall be the sole responsibility of the buyer to seek

compensation through Australia Post.

If Standard Post is chosen, unfortunately there is no compensation.

 


Quirky Pieces will not take any responsibility for goods damaged or lost in

transit. This shall be the sole responsibility of the buyer. Please understand

there are no tracking numbers for this service if chosen.

*
* Purchased items should, in most cases arrive within 7-10 working days.

* Express Post is also available upon request - Please email us or call

   us if you require this service - we will be happy to assist.


* Our postage/shipping charges on this website are quoted for

   Australia-Wide customers only.

 


(2) SHIPPING/POSTAGE - INTERNATIONAL

Please contact us by clicking HERE to find out your International

Shipping/Postage Charges to your specified International address before

you place your order.

All items are in (AUD) Australian Dollars and Shipping/Postage Fees

stated on this website are for Australia-Wide-Only and in (AUD)

Australian Dollars.

Although, we do welcome International Customers and will quote on

International Shipping Fees when enquired about.

Please note - we at Quirky Pieces will not take responsibility for

mistakes made by customers in understanding postage/shipping charges

for International Shipping. International Customers MUST contact us

(click above) via email before proceeding to purchase their goods.

Therefore, any Refund Fees Due (where applicable) shall be incurred

by the customer and not Quirky Pieces Australia.

(3) MULTI-ITEM POSTAGE DISCOUNTS

* We also offer MULTI-ITEM POSTAGE DISCOUNTS  

  Please e-mail by clicking HERE to contact us so we can calculate your

  on-occassion multi-item postage discounts. On most multi-item

  purchases we can offer great postage discounts.



Regards
Quirky Pieces